Full-Stack Observability & Digital Experience Intelligence
Tingyun delivers enterprise-grade full-stack observability, providing organisations with deep visibility across applications, infrastructure, networks, and end-user digital experiences.
Transforming visibility into operational intelligence.
By correlating performance data from code to customer interaction, Tingyun enables IT and operations teams to proactively discover service dependencies, analyse performance bottlenecks, assure operational resilience, and continuously evolve digital services.
Designed for modern cloud, hybrid, and microservices environments, Tingyun empowers organisations to move beyond monitoring toward intelligent, business-aware observability that improves reliability, optimises user experience, and accelerates operational maturity.
Tingyun is recognised in the Gartner Magic Quadrant for Application Performance Monitoring.
Helps
- Full-Stack Observability
- App Performance Monitoring
- Digital Experience Monitoring
- Network Performance Analysis
- Business Transaction Monitoring
- AIOps Intelligence
🔎 Observability
Modern digital services span cloud platforms, microservices, networks, containers, and user endpoints, making traditional monitoring approaches insufficient.
Tingyun provides true full-stack observability by unifying metrics, logs, and distributed traces into a single operational view, allowing organisations to understand how every component contributes to overall service performance.
By automatically discovering service relationships and dependencies, Tingyun enables operations and engineering teams to visualise complex environments in real time, ensuring complete visibility across hybrid and multi-cloud architectures.
- End-to-end distributed tracing
- Microservices topology mapping
- Unified metrics, logs, and traces
- Infrastructure-to-application visibility
- Real-time service dependency discovery
📊 Application Performance Monitoring (APM)
- Synthetic transaction monitoring
- Network path performance testing
- Internet and CDN monitoring
- Availability validation
- Network fault localisation
- External service performance visibility
🌐 Digital Experience Monitoring (DEM)
Understanding system performance alone is no longer enough — organisations must understand how users actually experience digital services.
Tingyun captures real user interactions across web and mobile environments to provide insight into application responsiveness, stability, and usability from the customer’s perspective.
By correlating technical performance with user behaviour and journey data, organisations gain measurable visibility into how performance issues impact engagement, productivity, and customer satisfaction.
- Real User Monitoring (RUM)
- Mobile application performance analytics
- Browser and web experience monitoring
- User journey tracking
- Crash and latency analysis
- Experience-driven performance insights
🌍 Network Observability
Application performance is often influenced by network conditions beyond the data centre or cloud platform.
Tingyun extends observability into the network layer, enabling organisations to monitor connectivity paths, internet performance, and service availability across distributed environments.
Synthetic testing and global monitoring nodes allow teams to proactively identify latency, routing inefficiencies, and external dependency issues before they impact end users.
- Synthetic transaction monitoring
- Network path performance testing
- Internet and CDN monitoring
- Availability validation
- Network fault localisation
- External service performance visibility
📑 Log & Infrastructure Monitoring
Infrastructure health and operational events generate vast volumes of telemetry data that must be correlated quickly to maintain service reliability.
Tingyun centralises infrastructure metrics and log data into a unified analytics platform, enabling rapid investigation and operational awareness.
By correlating logs with traces and performance metrics, teams can move from reactive troubleshooting toward proactive operations management.
- Centralised log analytics
- Infrastructure monitoring
- Event correlation
- Resource utilisation monitoring
- Operational anomaly detection
- Unified operational dashboards
📈 Business Observability
Tingyun extends beyond technical monitoring by linking IT performance directly to business operations.
Business observability connects application transactions with measurable business outcomes, enabling leadership and operational teams to understand how digital performance affects revenue, customer engagement, and service delivery.
This capability allows organisations to prioritise remediation activities based on business impact rather than infrastructure alerts alone.
- Business transaction monitoring
- KPI and service performance correlation
- Digital service health scoring
- Revenue-impact visibility
- Business-centric dashboards
- Service performance analytics
The Results
Tingyun Delivers Outcomes Across the TDS Framework
Discover | Analyse | Secure | Evolve
Gain Complete Visibility Across Modern Digital Services
Modern IT environments are increasingly distributed across cloud, hybrid infrastructure, microservices, and external digital platforms. Tingyun enables organisations to automatically discover and visualise their entire digital ecosystem, providing real-time insight into how applications, infrastructure, networks, and users interact.
Through full-stack observability and automated dependency mapping, Tingyun removes operational blind spots and delivers a unified understanding of service behaviour. Teams gain immediate visibility into performance baselines, service relationships, and operational health — forming the foundation for proactive IT operations.
Rapidly Identify Root Cause and Performance Impact
When performance issues occur, understanding why they happen is critical. Tingyun correlates telemetry data across applications, networks, infrastructure, and user activity to provide deep analytical insight into system behaviour.
Using distributed tracing, performance analytics, and intelligent anomaly detection, Tingyun enables engineering and operations teams to isolate root causes quickly — reducing troubleshooting complexity and significantly lowering mean time to resolution (MTTR).
Strengthen Operational Resilience and Service Assurance
While Tingyun is not a traditional cybersecurity platform, it plays a critical role in strengthening operational security through continuous service monitoring and anomaly detection. By identifying abnormal behaviour, performance degradation, and service instability early, organisations can mitigate operational risk before outages or business disruption occur.
Tingyun provides ongoing assurance that critical digital services remain stable, available, and performing within expected service levels.
Enable Continuous Optimisation and Digital Maturity
Tingyun empowers organisations to move beyond reactive monitoring toward intelligent, data-driven operations. By linking technical performance with user experience and business outcomes, teams gain actionable insight that drives continuous service improvement.
Supporting DevOps, SRE, and AIOps operating models, Tingyun enables organisations to optimise digital experiences, modernise operations, and evolve IT environments in line with business growth and transformation initiatives.
80%
Faster Mean Time to Resolution
10-15 mins
Root Cause Investigation
99.99%
Service Availability
Tingyun is trusted by large enterprises across industries including financial services, telecommunications, government, e-commerce, and digital service providers, supporting organisations that operate complex, high-availability applications where performance, user experience, and operational resilience are business-critical.
